Exchanges & Returns – Aura Eye Wear

At Aura Eye Wear, we want you to be completely satisfied with your eyewear purchase. If you need to initiate an exchange or return, please review the following guidelines to ensure a smooth process.

Eligibility for Exchanges and Returns

• Exchanges: The item must be in its original condition, including all packaging, tags, and accessories.
• Returns: To return eyewear for a refund, please initiate the return within 7 days from the date of delivery. The item must be in its original condition, with all packaging, tags, and accessories intact.

Non-Returnable Items

• Prescription Lenses: Due to their customized nature, prescription lenses are non-returnable unless defective or incorrect.
• Contact Lenses: For hygiene reasons, contact lenses are non-returnable once the packaging is opened.

Initiating an Exchange or Return

• Contact Customer Support: Reach out to our customer support team via phone or email, providing your Invoice ID from your purchase or order confirmation email. Explain the reason for your exchange or return and provide relevant details.
• Verification & Guidance: Our customer support team will guide you through the necessary steps and verify eligibility for an exchange or return. They may request additional details or instructions based on your situation.

Packaging and Shipping

• Packaging: Ensure the eyewear is carefully repackaged in its original packaging, including all accessories, tags, and protective materials. This ensures safe transit and facilitates the processing of your exchange or return.
• Shipping: Follow the instructions provided by customer support. We recommend using a trackable shipping method and retaining the shipping receipt. Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item.

Inspection and Processing

• Inspection: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria mentioned above. If in good condition, we will proceed with the exchange or refund.
• Processing Time: We strive to process exchanges and returns as quickly as possible.

Exchange or Refund Options

• Exchange: If eligible, we will process the exchange for the requested item based on availability. If unavailable, we will provide alternatives or issue a refund.
• Refund: If eligible, we will process the refund to the original payment method used or add the amount to your wallet balance on the website for future purchases.

Contact Us
If you have any questions or need assistance with exchanges or returns, please contact our customer support team. Provide your Invoice ID and any relevant details for prompt assistance.

Thank you for choosing Aura Eye Wear. We are committed to ensuring your satisfaction and making the exchange or return process as convenient as possible.